- Windows hello hanging not working Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. I have left it on for several minutes and nothing happens. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Our devices are hybrid-joined and updated to the latest 23H2 build, we activated Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. It happened recently after a windows update. Ensure all pending updates are installed. Sep 29, 2023 · Likewise, not updating your operating system for long, being infected with malware, or corrupted system files can also prevent your login PIN from working. Published on August 12, 2023 Tags: Troubleshoot. I tried using gpedit. Option 1. Jan 5, 2023 · I re-enabled, set to AutoStart, and all of a sudden I was able to set a PIN and set up Windows Hello. I tried all the solutions on the web: install the HelloFace. To resolve this, try a Fresh Start. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. Fingerprint sensor is not responsive Nov 6, 2018 · Windows Hello set up is not working. Click Accounts. but absolutely nothing happens, just I see my face I have updated all updates and drivers Sep 14, 2019 · lately I updated my windows 10 home and now my fingerprint sign in is not working anymore. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. The camera works. Use your PIN to logon. Feb 12, 2025 · If you still cannot set the PIN after connecting to the Internet, you can restart the Windows Hello service as follows: 1. Feb 3, 2025 · To enable Windows Hello on Microsoft Edge, follow these steps: - Open Microsoft Edge. I can see here that you're unable to use your Windows Hello. since my laptop doesn't have a local group policy editor how can i fix this issue Hello, We are currently experiencing issues with the implementation of Windows Hello for Business in our organization. still the same outcome Jun 22, 2020 · Windows hello not working It keeps saying that "windows hello is currently unavailable - click to learn more", where when I click to learn more, there was no instruction on how to fix this issue. Exit the Group policy editor and reboot the computer. When we restart the PC we can then no longer unlock it. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Related Posts Nov 21, 2022 · 6. Reconfigure Windows Hello. In that case, you will have to restart the Windows Search Service to make it functional again. My camera seems to be working fine and it supports Windows Hello (Razer Stargazer webcam). Jul 14, 2022 · Hello. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. I hit face setup, type my pin and put my face in the middle and nothing happens. I am able to open programs and applications for about a minute after startup and then it hangs and will not allow me to open anything. The red infrared sensor blinks. Then open Explorer and navigate to the following path. Click on it. It worked great until about 2 weeks ago. Aug 12, 2023 · Read: Windows Hello not working in Windows. You could try a few troubleshooting steps below and see if it helps. . Any solutions? I've already tried using System File Checker, there were no issues found. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. I disconnected my school account on the "access work or school page" and then restarted my computer. Here’s how: Steps: Access Settings by pressing Windows + I. Means it will not respond after that and will not ask for further options of setting up. 10. I have restarted and updated my software Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. g. for emojis (and possibly more), aren’t working. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Aug 28, 2020 · I could immediately open the Windows Hello login options in Setup (actually the window, laying behind the device manager's, came from hang state to live instantly), add my fingerprint and use it for login and user authetication. it says windows hello is preventing some options from being show as well as face and finger print recognition are not available on this device. First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. Select Uninstall device Dec 1, 2024 · I am running Window 11 Home version 23H2 on an HP Envy 11th Gen Intel(R) Core(TM) i7-1195G7After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the Feb 3, 2023 · Good day! I'm Raniel. A great machine. Can anyone Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Restart your PC and try to add a Windows Hello PIN again. So I created a new local profile to try it there and on the new profile it worked Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. If it's not, that was the culprit, enable it, click ok and restart. " is turned OFF. Here are some troubleshooting options: 1. Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. If your PIN is still not functioning, you may need to remove the existing PIN and reconfigure it. it opens the camera and sees me and the just freezes like a photo, worked fine before I reinstalled. Windows 10 has all the latest updates. Jan 20, 2025 · I am stuck at log in because Windows Hello demands a PIN, and it won't let me quit the prompt, which means I cannot log in and reset my PIN. msc Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. 1. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Aug 28, 2020 · First try finding if the problem you have is the first. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. Thanks for choosing Microsoft Community. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. To enable it, you need to make certain changes in the TPM management window. My laptop is a bit old: Lenovo Thinkpad T510 running Windows 10 22H2. - Scroll down to Sign in with Windows Hello. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. It suddenly stopped working and just kept me asking for the Backup PIN. By this, I do not mean an actual even half as the portion of the app that visually bugs and freezes always seems to vary. Surface Laptop Go doesn't have infrared camera and thus are not Windows Hello Face compatible. Jan 4, 2025 · Option 1: We try to reset Windows Hello manually and re-enroll it. The pin works but not facial or fingerprint recognition. You should not have to do them all before one works, but please do them in order and don't skip Jan 13, 2025 · Hi, Chris Bruner 74. After this, check to see if you can set up Windows Hello Jan 30, 2025 · When a work or school account is linked to Windows, that automatically applies restrictions to Windows, it is a known side-effect and that is the cause of the Windows Hello options to be unavailable on your laptop. I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a reinstall of the driver, but the problem still persists. I am on 24H2 with latest updates. I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. inf, restart windows biometrics, clear the cache. See fixes for Something went wrong with camera: Jan 29, 2024 · I'm Christine, a Windows user like you. I have a Dell Latitude 9510. " Current situation: 1. 2) Select Work or School account. - Toggle Use Windows Hello when filling passwords to On. So I thought I'd look it up in the settings. Press Windows key + R, to open Run Oct 24, 2022 · Hi Guys,I have just reinstalled my PC (Windows 11 Pro) and the Hello face recognition is failing. When I opened settings, it told me that neither option was available. Please Help. It will freeze on that screen and will not do anything else. I can't seem to add Windows hello to the camera's privacy settings. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Feb 15, 2025 · I've been trying to log into my laptop for a few weeks now but I've been unable to do so because my hello pin is not working I have tried the I forgot my pin option and I get all the way in get logged in with my password and then it tells me it can't help me I can try again later so as of now I have no way to get into my laptop please help! Jun 11, 2020 · Hi Christopher. Feb 4, 2025 · When a work or school account is linked to Windows, that automatically adds restrictions to Windows, it is a known side effect, if you disconnect the school account, then restart your PC, the Windows Hello options should become available. May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. Your credentials could not be verified". Not with the know good PIN. I would say that about half the times it stops working, the lock screen also flashes. Here's how. Click Run the Troubleshooter e. I get the get started dialogue box, then enter pin, then I get the camera and the instruction to centre face in the middle. I set up a new multilevel list and synced that list to my headings, so that the headings appear with numbers (ex. Excel open, non responsive - then close - you cannot do anything. This just started happening after the most recent Microsoft update. Sometimes it deos but rarely. uninstalled office 365 - re-installed - not working. This issue is regarding my fingerprint login which I could do in the past before it was deleted when I update the new windows 2004. Nothing. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Does windows hello work on anyone else's blade? Mine worked maybe a handful of times when I first got the laptop, but it was only successful maybe 5% of the time. Right-click on it, and then select “ Start” from the list that appears. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. But both laptops also don't have fingerprint sensor, not even as an option. Thank you for your feedback. after doing "Set up" ->"Get Started" . To learn more, see Restore or reset Surface for Windows 10. Jan 30, 2020 · What should I do to get windows hello working again? Thanks. Jun 28, 2022 · But for the last couple of weeks Windows Hello is no longer working. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. Jul 19, 2024 · Restart PC: Restart your PC to fix any temporary bugs and glitches. Enable "Turn on convenience PIN sign-in" using Group Policy. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. As stated, it was working fine before I reinstalled. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Jan 16, 2025 · my fn and function keys are not working like usually when i press f2 for volume down and f3 for up now i can't control volume, camara on/off screen shot like things and also my fn keys isn't working. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". I have tried multiple times, changed lighting, angle and distance from camera. I use a desktop and I have not been able to use Windows Hello Face for a long time! I'm a windows insider and I've been sending thorough feedback to MS EVERY week and they have not done ANYTHING about it. Everytime I try Jan 10, 2025 · My Windows Hello stopped working as well. Nov 11, 2021 · Method 2 : Install Windows Update. It gives me the following: Couldn't turn on the camera. Before I re-installed Windows, Hello (face) was working fine. My face is in the middle. Right-click on Windows Hello Face Software Device. Feb 5, 2025 · My Windows Hello is not working from starting when I bought my new lenovo ideapad flex 5 and now from 3 to 4 days its fingerprint recognition is also not working it Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Feb 2, 2021 · The non-working profile settings might be corrupted. Press Win + R to open "Run", type "services. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. It just sits there forever until I close it. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Also in OPTION under File menu, all tabs are inactive. You will see Sign-in Options on the left side. The option to add a finger or remove the fingerprint are greyed out and not clickable. Once done, reset your Wind Oct 12, 2020 · 5. I have a brand new surface pro 4 and the face recognition doesn't work to set up Windows Hello. Welcome to the Microsoft community. Everything about it used to work perfectly until a few days ago. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Aug 31, 2023 · E-mail domain has been changed and after that i am unable to login using Windows hello Pin This thread is locked. I removed a driver under "biometrics" in device manager as instructed on one of the answers. After that, you will see that a Set up button appears in Windows Hello Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Dec 20, 2024 · I am setting up a new elitebook. Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN When you click on 'I Dec 4, 2024 · This has been asked about 1,000 times. Open Start > Settings > Update & security > Troubleshoot b. Prior to this there were no updates. I understand my computer does not have the option for fingerprint and Face ID, but pin doesn’t work either. There are fixes available to solve this problem on your computer. Try to convert your login with that account to a local one first, restart, then convert it back to a Microsoft Account. It has an IR camera. I have looked up previous forums as this is a fairly common issue. Restart Windows Biometric Service. Option 5: Run the Windows Troubleshooter a. Activate biometric service: Again, press Windows + R, type services. Sometimes somehow certain users reported they could not sign in to their devices, and encountered the message "Windows couldn't sign you in. Then go back to this Sign in options page, click on Windows Hello PIN, and remove it. I have restarted 2-3 time to check, and Face Login works perfectly! With no biometric services, Windows could not start the camera -- now it works like a charm. Method 2. it was started after i connect with microsoft technical support agent he/she trynaa help me but make my more worse for me to use, now my laptop is Jun 14, 2018 · IT is not responding properly. The laptop does not unlock and then just asks for my pin. a. Hence, apply the following steps to resolve it quickly on your PC. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. Restart the Service of Windows Search: The Windows search feature might not work if the Windows Search Service is not running or stopped. Scroll down c. Troubleshoot: 1. The camera is equipped with IR. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Jun 13, 2020 · If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. 4 days ago · I have an Acer HA240Y Monitor with in built speakers , they worked before but since i used them in a windows 7 pc and shifted to windows 11 again they stopped working I have tried everything, Troubleshooting, Updating Removing and Re-installing drivers, restarting PC everything but Nothing is Working, I am getting Fine Sound from Other devices Feb 20, 2025 · We sent out an MS Forms survey for many people across several regions to fill in. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Windows Hello Face shows "This option is currently unvailable". While trying this registration the IR lights blinks very randomly and never gets off. I followed all of the instructions in the troubleshooter and still nothing. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Jun 1, 2020 · Fix-1 Disable and Enable Webcam-Disabling and enabling the webcam device has worked out for many users facing similar issues. - In the address bar, type edge://settings/passwords and press Enter. still the same outcome Apr 25, 2022 · So that's not your laptop. Additional info: for Windows Hello, I only use the fingerprint reader. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. This step is much better than deleting it from the settings and adding it again, as it clears the old configuration and prevents conflicts from occurring. Follow these steps to remove the camera cover: 1. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Check for Windows Updates in Windows 11. Restart your computer for the changes to take effect then check if Windows Hello is now working. and run the troubleshooter for Windows Hello or Biometric devices. Oct 6, 2022 · Hello Arman, welcome to the Microsoft community, I'll be happy to help you today; First remove the Windows Hello Pin; Go to Settings > Accounts > Sign-in options; Uncheck "For improved security,only allow Windows Hello Sign'in for Microsoft accounts on this device"; Click Windows Hello Pin and select Remove; This will remove your Pin; Mar 3, 2025 · As explained briefly in the question title, Discord and Spotify have an issue in Windows 11 24H2 where half of the app will appear frozen whereas the other half will continue to work. I am running Windows 11 Pro and I updated my PC last night to 23H2 (KB5039212) and ever since the update Windows Explorer does not work properly. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Stop the biometric service. Follow the on-screen instructions in the Surface Diagnostic Toolkit. Windows Hello is also not recognising my face 70% of the time. When I was on Windows 10, it worked perfectly fine. Jan 10, 2025 · Reconfigure Windows Hello: Set up Windows Hello again, ensuring to follow each prompt carefully. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. It seems like they’re disabled, but I’m not sure why. Dec 23, 2023 · Excel not responding, hangs, freezes or stops working While opening 1st time any excel file its auto closing and 2nd time its asking to open it in safe mode. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you. This is the problem. Oct 9, 2023 · still the same, Windows Hello not working after waking up. dat file into a newly created folder as a backup. Surface Go 2 and Surface Go 3 both have infrared camera and thus are Windows Hello Face compatible. According to your description, 'now every time I try to interact with windows hello it crashes/hangs,' I'd like to know if this means that whenever you try to log in to Windows using a PIN on the Windows login screen, it results in a crash/hang? However, you could still log in to the system using your account password, right? Jan 16, 2025 · Hello is working ok as I use the PIN with google. Since then Windows Hello facial recognition does not work' Jan 20, 2025 · 1) Sign into a brand new Windows 11 Pro install. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. 3. Scan Your System Files for Errors. " Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Conclusion. Already tried the following: - snc /scannow - renamed the Ngc Folder - reset of the settings app - reset of tpc - Altering Permissions (Ngc Folder) - Resetting ACLs On Ngc Folder. Delete the . Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. If I do a restart however, Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Upon restart, windows had installed the proper driver and facial recognition was working once again. Remove the Camera Cover. There are other times which it will not work properly, as a reminder that it is not for daily use. Update Windows. Then delete the folder named NGC. 1 Press and hold the power button to force a shutdown, then reboot and repeat this three times Jan 2, 2025 · Once you are in Windows, go to Settings > Accounts > Sign in options, scroll down to mid page, under "Additional Settings",Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). The reason why Face is not working might be because of your camera. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. The only way to restore uninstalled drivers is by full system restore. Sometimes it is not supporting Windows Hello. Step 1: Check if doesn't have any corrupt files on the windows. inf) still installed. I am unable to unlock my windows 11 computer after a windows update. Clean Fingerprint Scanner Mar 17, 2018 · I'd like to setup Windows Hello on my user profile. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. - Restart Edge and test Windows Hello. Any suggestions? Oct 7, 2024 · The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. 1 Heading 3 Name, etc. No worries, I'll do my best to help you. I touch the sensor. It was working totally fine before. msc and find the service named "Credential Manager", double click it and check if the initialisation parameter is set to "Automatic". _____ May 2, 2022 · 4. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Most methods came from windows forums. If there is anything not clear, please do not hesitate to let me know. Oct 6, 2024 · Select Windows biometric services from the left column. I have uploaded the freeze tab in this question. Restart your computer. I have tried every single combination of PIN I have ever had but it says it is incorrect. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. I checked device manager, and it said both devices were working properly. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Lock and unlock the PC with a PIN. It's a local administrator account and when I get to the Windows Hello section and click on "Setup" the button stays clicked like it would just take some time but then the whole Settings app just closes. nothing changed. You can vote as helpful, but you cannot reply or subscribe to this thread. I have asked if they are abandoning Windows Hello Face and no response. For video issues with Logitech Brio and Skype for Business, please go through the steps in No video with BRIO and Skype for Business on laptops with Hello, I am experiencing issues with one of my Heading Styles. Now it's 0%. The face ID does not work, and requires a PIN. Dec 30, 2024 · Remove and Re-add Windows Hello PIN. There's an old version of the Windows Hello Face Software Device (HelloFace. If you are facing the same problem, don’t worry. Download PC Repair Tool to fix Windows errors automatically. Jan 26, 2023 · 2: Run Windows Hello Troubleshooter. 1 Heading 2 Name, 1. Jul 23, 2021 · If you installed the latest Windows 11 Insider Preview, your Windows Hello face recognition may report back an error that "something went wrong. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Jan 8, 2025 · Hello, Thank you for posting in Microsoft Community forum. Select Start > Settings > Windows Update. You can do this by going to Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Camera turns on but it stays there with the "Make sure you are centered of frame" with no blinking red lights (infrared-looking camera does not light/blink). Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Jul 11, 2021 · Windows Hello not working on administrator account maybe the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. Jun 23, 2020 · I have clients connected in a hybrid azure ad environment. Sep 7, 2023 · 1. When I click on "Set up" under "Windows Hello Face" in the "Sign-in options" page in accounts setup, I see a blank white window with the window title "Windows Hello Setup" and nothing else. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Go to. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Any solution (all my Drivers and Hardware are up to date) Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. But when I tried adding a new fingerprint after deleting the old one the system always asks me to also set a PIN, which I already have. Copy and paste the . Clean your finger and the sensor: The biometrics sensor on your PC will not work if it is dirty, or if your finger isn’t Dec 18, 2023 · Are you unable to sign in to your Windows 10 computer using Hello Face? Some Windows 10 users are complaining about Hello Face as this is not working on their computer. please advise urgently May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. However some of them have been unable to complete it. Select Remove driver software and wait for the removal to be finished. Aug 30, 2018 · Right-click on Windows key and select Device Manager. If you can't proceed to next method. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. 5) Windows works. "We couldn't find a camera compatible with Windows Hello Face. Method 3: Using Registry settings if you have Windows 10 Home installed. Word open, also non responsive - then you can only close the app. Jan 7, 2024 · Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business. dat file. They have tried multiple Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. I'm running an Launch Windows Settings 10 app. 3: Uninstall Windows Hello Face Software Device. It also works with more than a dozen apps like Important: The following steps should not be performed on Windows Arm®-based Surface devices such as Surface Pro X, Surface Pro 9 with 5G, Surface Pro (11th Edition), or Surface Laptop (7th Edition). Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Check Registry: If you're comfortable editing the Windows Registry, you can check the settings for Windows Hello there. msc, and hit Feb 1, 2023 · If it's not already installed, you can download it from the Microsoft Store. Is there anything else I can confirm for you? Thanks! After update KB5048685 Windows Hello stopped working. Jan 13, 2025 · We have the same problem on 2 x different Windows Servers 2016 with MS App for Enterprise 365. Not with the known good password. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. 4) Set a 6 digit PIN . Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. From the description above, I understand your question is related to INTUNE. Mine is a HP envy all in one PC. msc" and press "enter" to open the service. One bug that I can't work out is that straight out of the box, the windows hello camera won't work. Select Windows biometric services from the left column, right-click it, and select "Stop" from the list that appears . 3) Sign in as normally. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Please However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. I don't know why you designed Windows Hello like this. Repeat the removal with all Windows Hello related drivers and then reboot your PC. " Type "services. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. The camera actually works properly. 2 days ago · I’ve been running into an issue where certain Windows shortcuts, like Windows + Shift + S for screenshots and Windows + . Settings > Update & Security > Troubleshoot > Additional troubleshooters. If you are unable to enter Windows RE this way, then please refer to the following steps to enter Windows RE and try to enter Safe Mode. Locate the Ngc folder and delete it. Feb 16, 2025 · I completed all the steps you recommended successfully. However, issues may arise that hinder its performance. If you're having trouble logging in to your device using your Windows Hello PIN, give the following solutions a shot. It asks me to touch the fingerprint sensor. Press Windows key+R to open Run window. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Go to "Accounts" > "Sign-in options. Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. I understand your frustration regarding this issue and I'll do my best to help. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Press Win +R and type services. The fingerprint scanner glows green, but when I swipe my finger I get this Dec 30, 2023 · It is a Nexigo Hellocam (highly rated on Amazon). Check for Windows updates. Click Hardware and Devices d. " "We couldn't find a camera compatible Jan 19, 2025 · Hello! My windows hello does not work. I have an Acer aspire 3, and previously it did work but after my main board got replaced and sent back it no longer works. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. 4 If you experience any issues setting up your BRIO webcam to work with Windows Hello, you can download the Logitech BRIO for Windows Hello installer to help with the setup of the service. I get two messages: 1. Oct 11, 2016 · From the lock screen and trying to login with facial recognition, Windows 10 tells me "Getting Ready". In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Aug 16, 2024 · Hello, John Hendricks1. Method 3 : Remove PIN and add it again. My webcam works. In the previous version. If you are experiencing the reported problem on computers that have been set up for an organization (e. Open Device Manager. 8 for Windows 11 for x64 (#KB5009469). ). 2. Might or might not work for you -- but it's worth a try! Dec 16, 2024 · PIN, face ID not working after windows 11 update. All devices are Hybrid Azure AD Joined, have been configured to be signed in with either PIN or password. 1. Then nothing happens. Apr 24, 2020 · Similarly disable the other Windows Hello options if any. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. However. To open the utility, type or copy-paste this code and then hit Enter. Since there are no engineers dedicated to this topic in this forum. This is really frustrating. Well that is gone now and still no facial recognition. Restart afterward and observe for changes. We can sign into Office apps. "This option isn't available. But in Device Manager both "camera sensors" (in system device) are working properly (in theory). After the rename of the Ngc Folder i can't add the Hello-Pin. any solutions? I already installed the latest drivers from the Lenovo website. I have no toggles for windows hello and no drivers that I can find for it. Now it just says "Windows Hello isn't available on this device. I've tried various methods to get it working again; some suggested by forums and have had no such luck. You can use this procedure to repair the Windows files and reset the Windows Update components. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. Your Sincerely. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. It must be a leftover from Windows 10. Open "Services" from the Run menu by using the keyboard shortcut "Windows logo key+R. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. " Under Windows Hello PIN, click on “Remove” to delete the current PIN. No frame to see. Run local and online repair - not working. Aug 30, 2024 · We have implemented Windows Hello for Business Cloud Trust. " Don't worry, it's a known issue, and Aug 31, 2022 · Windows Hello will not work if the TPM's hardware layer encryption is disabled on your system. My fingerprint reader and camera did not appear. The camera does not appear to turn on. Waquitnted to go through the process again. Hahn - MSFT | Microsoft Community Support Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Follow the prompts to reset your PIN using your Microsoft account password. Feb 15, 2025 · The issue in my windows 11 pc is, When I try to use the windows 11 hello face sign in registration the camera is opening but if I put my face in front of the camera its not detecting my face. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. I can't go to task Manager, I can't get windows prompt to work, I can't do anything at all. msc to fix it, but it didn’t work. any solutions? I already installed the latest drivers from the Dell website. Windows Hello facial recognition is a powerful tool designed to enhance security and streamline user convenience in Windows 11. My device is was working fine. " It also says "Windows Hello is preventing some options from being shown. Jan 2, 2025 · Once you are in Windows RE, please try to enter Safe Mode, I will provide you with the steps later. See this page and click on Run Windows Hello troubleshooter: Troubleshoot problems with Windows Hello on Surface - Microsoft Support. Intel Real-Sense drivers are up to date according to the device manager. Expand Biometric devices. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Apparently the survey is "hanging". Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. As an engineer I first define the problem and what the issue is and then I fix it. Make sure the "Use Windows Hello for Business" policy is either Not Configured or Enabled. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. It simply does not work, no matter how many times I retrain hello. Press Win + R, type Aug 15, 2019 · After the last Surface update, my Widows Hello Face Recognition doesn't work any more. Oct 23, 2022 · Hello, my Windows Hello-Pin suddenly stopped working. I can't pick PIN as a log in option at the account level. poojn orqio oaeokt svas hfzm eivsagbda ydufyiq xkgbxtd vmdjfhn tihss gutn zrrchn rnbwml rbskhb plm